Common Complaints

Eliminate Mistakes & Complaints With Good Communication

Good communication prior to moving day can make all the difference between a seamless move and one riddled with mishaps.

Failure to establish the ground rules before your move get lead to glitches and sticky situations, particularly in the following areas.

My Move Costs How Much?!

Often times price disputes are a result of accepting a phone or internet quote from the lowest bidder instead of contacting a licensed professional to perform a free in-home estimate. An in-home estimator will present you with a written estimate outlining and explaining all the charges you will incur.

My Move Costs How Much?!

Often times price disputes are a result of accepting a phone or internet quote from the lowest bidder instead of contacting a licensed professional to perform a free in-home estimate. An in-home estimator will present you with a written estimate outlining and explaining all the charges you will incur.

Review the paperwork before you sign to make sure your moving dates are correct and all the services you requested such as special crating or additional packing are included.

Stay in touch with your mover and check in prior to your move day, especially if the scope of your move has changed in any way. For example, you didn’t finish all your packing, or you sold more furniture than you originally thought you would. All these things can impact cost.

Accidents Can Happen

Sometimes even the best of moving companies will unintentionally lose or damage your possessions. In these cases, at the end of the move, be sure to notify the mover and write your remarks on the bill of lading. Also make sure you receive copies of all papers you sign. Written claims must be filed within 90 days of your move. Damage and loss claims are settled based on the coverage you select.

Coverage Options

You can learn in more detail about the various shipment protection options using the link below:

However, below is a summary of the options and what they mean should it come to making a claim.

Option 1: Legal Liability Coverage

Option 1 provides legal liability of $1.00 per pound of the damaged item.

Should there be an accident, your mover may repair the damage or pay you based on the weight of the damaged item.

Option 2: Valuation
Option 2, increases liability based on the fair market value of the item(s) damaged.
 
Should there be an accident, the mover may repair the damage or pay you based on the market value, less the applicable deductible.
Option 3: Insurance

Option 3 provides insurance coverage.

Should there be an accident, you must notify your mover about filing a claim. If it’s a minor claim, the mover will usually settle it, but a large claim will involve the mover and the insurance carrier, and a deductible may apply.

My Item Has Been Damaged

What Not to Do

Regardless of which coverage option you choose, do not discard the damaged item or cartons, and do not repair damage items.

Give your mover the opportunity to resolve your claim. A reputable business wants you to be a satisfied customer!

Final Cautionary Words

It is important to understand that movers are not responsible for jewelry, documents, money, and other high value items unless they are specifically noted on your contract and shown to the mover prior to loading. We advise you to move those items on your own, along with medications, mementos and family photos.

It’s also important to note that movers are not responsible for damage to the contents of boxes you pack. They are only responsible for boxes they pack and unpack. If you have questions o uncertain about anything, talk to your mover prior to moving.

Be assured that movers do try to prevent damage! Still, some decisions in life should not be based on cost—and exposing your family and the possessions you have spent a lifetime accruing should be one of those decisions. Do your research and ask questions before you give everything you own to people you don’t know. Once your possessions are on the moving van, it is too late to change your mind.

If All Else Fails

If you have a problem with any licensed mover, contact the company to provide the opportunity to resolve the issue. Do this before filing a complaint. All movers are required to respond.

If the mover is a member of the New Jersey Warehousemen & Movers Association (NJWMA), and you are not able to resolve an issue, call us at Main Street Movers at (973) 732-3700 and we will contact the company on your behalf.

Or contact the NJWMA directly:

New Jersey Warehousemen & Movers Association
758 Congress Street
Toms River, NJ 08753

Common Complaints