Frequently-Asked Questions

Some of the Questions We're Asked All the Time

What Can Change the Price of My Move?

Movers are allowed to change price if circumstances change, altering items and issues that were not spelled out in the original contract. Moving includes normal delivery with one-time placement of furniture. Additional charges may be incurred if unanticipated problems arise during your move, especially if known problems were not written on your estimate, such as the need to hoist furniture or carry furniture up flights of stairs.

These are some of the common reasons that will increase the cost of a move:

  • You did not complete your packing
  • Packing added that is not on the estimate
  • Destination involves an elevator, long carry or flights of stairs.
  • Items to be moved are added or changed
  • Dates changed
  • Stop added
  • You require furniture to be rearranged or items to be restacked in a storage area, basement, attic or garage.
  • Delays beyond the mover’s control, including waiting time for closing, or failing to get a Certificate of Insurance when it is required by the building manager

How Will I be Charged For Packing?

Packing charges are based on the number of boxes packed by the mover. Added packing will change your moving cost. This sometimes happen if you were packing your own boxes but did not get everything packed as you’d intended.

Movers will not move loose items but will pack them in boxes and charge you for the packing.

To ensure you get an accurate estimate, it is necessary to have a comprehensive list of all the items to be packed by the mover when your estimate is being prepared.

How Do I Pay For My Move?

Be certain to have cash or certified check unless another form of payment is written on the Order for Service.

It’s wise to have additional cash available in case of unexpected delays. Credit cards need advanced notice for pre-authorization.

Ask your mover what is acceptable before you move.

What Is Not Covered For Damage?

Movers do not assume any liability for the following:

  • Documents, currency, jewelry, precious stones, furs, items of sentimental value, electronic data, & articles of extraordinary value
  • Loss or damage due to breakage of china, glassware or other fragile items, unless packed and unpacked by the mover & documented upon delivery
  • Damage caused by items packed by the consumer
  • Mechanical operating condition of TVs, appliances, computers & electronics
  • Missing items not inventoried at origin & documented as missing upon delivery
  • Items previously broken, repaired, glued or too weak or unstable to move
  • Damages not documented at the time of delivery.

How Long Do I Have to File a Claim For Damages?

Notify the mover immediately and document any damage at the time of delivery.

For a New Jersey intrastate move, you must file a written claim for loss or damages within 90 days.

Payment for claims will be based on minimum liability of $1.00 per pound unless you purchased insurance or additional valuation from the mover or a third-party insurer before the move.

How Much Notice Does The Mover Need to Book a Moving Date?

Most movers need at least 2 weeks’ notice, with a firm date.

More notice is preferable, particularly during the busy season – May to September.

Call the mover if you have less notice.

Are There Any Items I Should Not Ship?

Do NOT pack or ship:

  • Ammunition
  • Fireworks
  • Flammable items
  • Propane tanks
  • Liquid detergents or bleach
  • Aerosol cans

or any other items that may cause damage to your shipment.

These items could void your insurance if there is a leak, fire or an unforeseen accident.

How Should I Keep Communications Open on Moving Day?

  • Confirm your address and directions with the mover
  • Telephone and utilities should not be turned off until the day after you move
  • If you have a cell phone, be sure to give the number to the office and the driver
  • Keep the lights and phones on in case the move goes into evening hours.​

Should I Tip The Movers?

Tipping is not required. However, it is a normal and customary practice and should be based on your satisfaction with their service.

Should I Provide Food For The Workers?

You are not required to provide food, but it is a nice gesture. Realize that movers do all the hard work, often under difficult conditions, and they will need to take food and water breaks.

You should provide water and designate a bathroom they can use, with soap and paper towels available so they can wash up as needed.

FAQs