Frequently-Asked Questions

Some of the Questions We're Asked All the Time

What Can Change the Price of My Move?

Movers are allowed to change price if circumstances change, altering items and issues that were not spelled out in the original contract. Moving includes normal delivery with one-time placement of furniture. Additional charges may be incurred if unanticipated problems arise during your move, especially if known problems were not written on your estimate, such as the need to hoist furniture or carry furniture up flights of stairs.

These are some of the common reasons that will increase the cost of a move:

How Will I be Charged For Packing?

Packing charges are based on the number of boxes packed by the mover. Added packing will change your moving cost. This sometimes happen if you were packing your own boxes but did not get everything packed as you’d intended.

Movers will not move loose items but will pack them in boxes and charge you for the packing.

To ensure you get an accurate estimate, it is necessary to have a comprehensive list of all the items to be packed by the mover when your estimate is being prepared.

How Do I Pay For My Move?

Be certain to have cash or certified check unless another form of payment is written on the Order for Service.

It’s wise to have additional cash available in case of unexpected delays. Credit cards need advanced notice for pre-authorization.

Ask your mover what is acceptable before you move.

What Is Not Covered For Damage?

Movers do not assume any liability for the following:

How Long Do I Have to File a Claim For Damages?

Notify the mover immediately and document any damage at the time of delivery.

For a New Jersey intrastate move, you must file a written claim for loss or damages within 90 days.

Payment for claims will be based on minimum liability of $1.00 per pound unless you purchased insurance or additional valuation from the mover or a third-party insurer before the move.

How Much Notice Does The Mover Need to Book a Moving Date?

Most movers need at least 2 weeks’ notice, with a firm date.

More notice is preferable, particularly during the busy season – May to September.

Call the mover if you have less notice.

Are There Any Items I Should Not Ship?

Do NOT pack or ship:

or any other items that may cause damage to your shipment.

These items could void your insurance if there is a leak, fire or an unforeseen accident.

How Should I Keep Communications Open on Moving Day?

Should I Tip The Movers?

Tipping is not required. However, it is a normal and customary practice and should be based on your satisfaction with their service.

Should I Provide Food For The Workers?

You are not required to provide food, but it is a nice gesture. Realize that movers do all the hard work, often under difficult conditions, and they will need to take food and water breaks.

You should provide water and designate a bathroom they can use, with soap and paper towels available so they can wash up as needed.

FAQs